Frequently Asked Questions

As soon as the fire department releases the property. Soot starts damaging surfaces within hours, and mold can grow within 24 to 48 hours.

It depends on how far smoke spread and whether the electrical system was affected. A technician can assess it, but when in doubt, stay elsewhere.

Often, yes. Hard furniture usually cleans well, and upholstered pieces can often be cleaned and deodorized off site.

Throw away any food that was exposed to heat, smoke or firefighting water, including canned goods that got hot.

Not for most of the work. Many owners, especially seasonal residents, arrange the work by phone and get photo updates.

Most policies cover fire, but coverage varies. Call your insurance company to ask. The restoration company provides detailed documentation of the work.

Yes. There is no charge to call or request an assessment through this site.